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SailPoint Training Free - 2. Access Request & Track my Request

SailPoint Training Highlights

Access Request vs. Track My Request:

Access Request is for administrators to view all requests.

Track My Request is for regular users to monitor their individual requests.

🧑‍💼 Administrator vs. User Access:

Administrators can see all aspects, while normal users only see their own requests.

📑 My Task and Work Items:

My Task includes various items, and Work Items show approvals and forms.

Work Items redirect to a common page for both approvals and forms.

🚧 Filtered Items in Access Request:

Check for filtered items even in successful access requests to ensure correct processing.

🕵️ Provisioning Engine Validation:

Validate requested items and attributes in the provisioning engine for accuracy.

📑 Policy Violations and Work Item Archive:

Policy Violations are covered separately.

Work Item Archive holds expired items after configuration

👤 Identity Warehouse:

Identity Warehouse provides a comprehensive view, containing attributes, applications, accounts, policy events, and more.

📊 Identity Cube:

Identity Cube encompasses identity attributes, applications, accounts, policy events, and user rights.

SailPoint Training - key moments

Here are the summary titles with time for the provided video information:

  • Introduction to Access Requests 00:00

    • Overview of Access Request and Track My Request functionalities in Identity IQ.
    • Distinction between Track My Request and Access Request for administrators and regular users.


  • Navigating My Task Section 01:45

    • Explanation of the My Task section, covering access reviews, approvals, and work items.
    • Differentiation between tasks for developers with administrator access and end users without.


  • Understanding Work Items 03:22

    • Details on accessing and filtering work items for specific forms or approvals.
    • Clarification on the purpose of work items for end users.


  • Insight into My Work Section 04:45

    • Explanation of My Work, focusing on access reviews and access request tracking.
    • Importance of reviewing access request details, completion status, and provisioning engine information.


  • Handling Policy Violations 06:11

    • Brief mention of policy violations, to be covered in detail in a separate discussion.
    • Emphasis on validating access requests and ensuring no errors or warnings.


  • Exploring Identity Warehouse 07:37

    • Introduction to Identity Warehouse, showcasing a comprehensive view of identity attributes.
    • Distinction between Identity Warehouse and the simplified view in the Identity section. 

Sailpoint Training FAQ’s

Q: What is the purpose of "Track My Request" in the Identity IQ system?

A: The “Track My Request” feature in Identity IQ is designed for employees or normal users who are not administrators. It allows them to view and track their individual access requests within the organization.

Q: How does "Access Request" differ from "Track My Request" in Identity IQ?

A: While both “Access Request” and “Track My Request” are used for tracking requests in Identity IQ, the key difference lies in their scope. “Track My Request” shows only the requests of the logged-in user, whereas “Access Request” is intended for administrators to view and manage all access requests within the system.

Q: Why is "Access Request" crucial for administrators in Identity IQ?

A: “Access Request” is vital for administrators in Identity IQ as it provides a comprehensive overview of all access requests. This includes details such as the requester, completion status, access details, and any filtered items. Administrators use this information to ensure the success and accuracy of access requests.

Q: What information does the "Identity Warehouse" in Identity IQ contain?

A: The “Identity Warehouse” in Identity IQ is a complete identity cube containing information such as identity attributes, applications, accounts, entitlements, roles, risk scores, policy violations, user rights, and more. It serves as a comprehensive repository of identity-related data within the organization.


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